Contact

If you are an existing customer and you have questions regarding your Awards2Go Prepaid MasterCard® or Gift2Go MasterCard® Gift Card account, we can be contacted by mail, phone, or by completing our customer inquiry form.

  • If you are inquiring about your balance or most recent transactions, you can access that information from the home page or by clicking the check balance button here.Check your balance
  • If you purchased your card at a retail location, please be aware that it will take 2 hours to activate your account. If 2 hours has passed and your card is still not working, please call in to customer service at 1-888-490-1589.
  • For corporate award card orders, please click here to contact our corporate sales team.

Mail

IDT Financial Services
550 Broad St.
Newark, NJ 07102

Phone

Customer Service Center 1-888-490-1589
8am - 12 midnight EST 7 days a week (24/7 for card balance)

Email

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Please note:: Due to legal restriction, our cards cannot be used for any online gambling transactions.

Thank you!